Free shipping on orders $250+ Tracked shipping Bundle pricing — 2 of same / 5% · 3+ of same / 9% ≥ 99% purity Third-party lab tested Researcher-only catalog Free shipping on orders $250+ Tracked shipping Bundle pricing — 2 of same / 5% · 3+ of same / 9% ≥ 99% purity Third-party lab tested Researcher-only catalog
Labor Day Sale — 30% off sitewide with code Ends in —

Complaints & Abuse Reports

Loft Purity is committed to resolving complaints promptly and to removing any illegal or infringing content from this store. This page explains how to raise a complaint, report abuse or illegal content, and what you can expect from us.

How to file a complaint or report abuse

Send an email to support@loftpurity.com. To help us act quickly, please include:

  • Your name and a return email address
  • The web address (URL) of the page or product your complaint concerns
  • A clear description of the issue — including, where relevant, why you believe the content is illegal, infringing, or otherwise improper
  • Any supporting information or documentation

You may also reach us through our Contact page. Complaints submitted by any channel are handled under the same process and timeframe described below.

Reporting illegal or infringing content

If you believe any listing, page, or material on this store is unlawful, infringes your rights, or should not be offered, report it to support@loftpurity.com with the URL and the reason. We investigate every such report and remove or correct content found to be illegal or infringing.

Our resolution commitment

  • We acknowledge every complaint within one (1) business day of receipt.
  • We investigate and resolve complaints — including reports of illegal or infringing content — within seven (7) business days, and we will tell you the outcome.
  • If a complaint requires additional time or third-party input, we will notify you before the seven-business-day period ends and keep you updated until it is resolved.

Research Use Only

All products on this store are sold strictly as analytical reference materials for in vitro laboratory research use only. They are not drugs, supplements, or products for human or veterinary use. See our Research Use Only Disclaimer for full terms.

Loft Purity is operated by LOTF Labs LLC. Governing law: Arizona · Jurisdiction: Maricopa County.