Free shipping on orders $250+ Tracked shipping Bundle pricing — 2 of same / 5% · 3+ of same / 9% ≥ 99% purity Third-party lab tested Researcher-only catalog Free shipping on orders $250+ Tracked shipping Bundle pricing — 2 of same / 5% · 3+ of same / 9% ≥ 99% purity Third-party lab tested Researcher-only catalog

Shipping & Returns

Last updated: July 14, 2026

This policy explains how LOTF Labs LLC (“Loft Purity,” “we,” “us,” or “our”) ships orders placed on loftpurity.com and how returns and refunds are handled. Questions? Email support@lotflabs.com.

Shipping

Where we ship

We currently ship within the United States only. We cannot ship to international addresses.

Processing and delivery

Orders are typically processed within 1–2 business days. Once shipped, most orders arrive within approximately 4–7 business days, depending on your location and the carrier. Delivery estimates are not guaranteed. You will receive tracking information by email when your order ships.

Shipping cost

Shipping is free on orders of $250 or more. Orders below that threshold are charged a flat shipping rate shown at checkout.

Lost, stolen, or damaged shipments

Every order is covered against loss, theft, or damage in transit at no extra cost. If your package arrives damaged, is confirmed lost, or is marked delivered but not received, email support@lotflabs.com with your order number and we will make it right with a replacement or refund.

Incorrect address

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping may apply).

Returns and refunds

All sales are final

Our products are sensitive analytical research materials. Once an order leaves our custody, we cannot verify how it was stored or handled, and the product cannot be re-inspected, re-certified, or resold. For these product-integrity and safety reasons, all sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or buyer’s remorse, and no product may be shipped back to us.

Problems with your order

Being unable to return a product does not leave you unprotected. If something is wrong with your order, we will make it right — without asking you to send anything back:

  • Lost, stolen, or damaged in transit — every order is covered at no extra cost. If your package is confirmed lost, arrives damaged, or is marked delivered but not received, we will send a replacement or issue a refund.
  • Wrong or defective item — if we shipped the wrong product, or an item arrives defective, we will correct it with a replacement or full refund at no cost to you.

To start a claim, email support@lotflabs.com within 7 days of delivery with your order number and, where relevant, a photo. Please retain the product and packaging until the claim is resolved; for safety reasons you should not ship it back unless we specifically instruct you to.

Refund process

Where a refund is approved under the section above, we issue it to your original payment method through our payment processor. Refunds are typically processed within 5–10 business days; the time to appear on your statement depends on your bank or card issuer.

Order cancellations

You may request to cancel an order before it ships by emailing support@lotflabs.com; we will refund it in full. Once an order has shipped it cannot be cancelled, and all sales are final as described above.

Contact

For any shipping, return, or refund question, email support@lotflabs.com and we will respond within one business day.